“But I don’t really get iPads and social media…” 4 super simple safety suggestions for frustrated parents

4 tips for online safetyEvery now and then I talk to frustrated parents. They are usually upset and frustrated because they don’t really understand what’s going on – why their kid can’t log in on Momio, how their kids manage to spend money on internet purchases or whyyy they can’t find the device code to restore their kid’s password. They simply don’t get social media and digital technology, and it is so frustrating that some SoMe person (aka me) sits there and expects them to get it all.

I understand. It is okay to be frustrated and even a little bit pissed off. And no, I don’t expect you to know it all! However, there are some things you kind of have to do to be able to kick back and relax while your kid explores the world wide web. Don’t worry, there’s no need to be an expert! You will come a long way with just a few simple steps. So, for the complete social media newbie parents out there, here are 4 super simple safety suggestions from me to you!


  1. Ask your kid to show you their profile on Momio. Write down the name of the account, and make sure you spell it right. That way, it will be easier for you if you need to contact us regarding the activity of you child’s account “sweet flover 352356!3”.
  2. Register an email address or a phone number on your kid’s account. On Momio, you can do this on your child’s profile. We only use it for password recovery, so it’s really a simple lifeline for your kid’s account. It’s also nice for us to be able to reach out to you if we think it’s necessary.  
  3.  I cannot stress this enough: Have a PASSWORD on your purchase options on your device. So many kids have an iPad or smartphone where they simply have the possibility click and buy without any obstacles on the way – not always a smart idea! Get a password on their App Store or Google Play Store account, and you will have more control of what’s going on there. Simply click settings on your kids device, and take it from there! You can read more about it here (App Store) and here (Google Play store).
  4. Let your kid teach you. This is the ultimate lazy tip (and your kid will love you for it). Sit down with your kid and ask them to show you around on Momio or any other app they use. Ask questions about things you don’t understand, and keep an open mind. The kids are really pros at what they do, and they like to show off. You can see your kid as a very small private teacher – prepare to be impressed!


Does it feel a little bit better now? I really hope so! If it still feels very confusing and frustrating – don’t worry. We have answered the common questions on our website, and we have local support teams that are ready to handle all types of questions, both from parents and kids. You can always contact us for answers or just advice. You find the email address to your local team here.

Remember – there are no stupid questions!

About the author:

Johanna Ternander, Momio

Johanna worked as the Swedish Community Manager from 2016 to 2018. Besides Community Manager tasks, she also handled Momio’s external social media channels. With a Master’s degree in Media Studies, she has a deep interest in exploring the social media phenomenon – from blogs to cute animal videos.