Experiences from the field

jacks_safety_splashHello! I am Jack. I’m the police officer of Momio. If your kid uses Momio, they probably know me already, so I wanted to introduce myself to you too. I make sure that Momio is a fun and safe place for everyone.

On Momio, kids can share things that are important to them. They can also chat with their friends, have virtual pets and style themselves. Browsing Momio always brings a smile on my face. Most kids on Momio are nice and polite to each other and seem to know what makes sense to share and what doesn’t.

Unfortunately some kids come to Momio to troll or to bully, and when I see that, I take action! Some break the rules because they don’t think enough about the consequence of their post or because they don’t think they would get caught.

When someone’s behaviour needs to change, I send them a warning or give a timeout. These always include an explanation of what was done and why it’s not OK. They offer the kid a chance to think about their actions and to re-read the rules. Luckily only a very small percentage of users needs warnings or timeouts.

Most Momio users know me by my Safety Splashes. They are posts packed with tips on how to stay safe on the internet and on Momio. Reading the comments written by the kids reveals that they know incredibly much about internet safety. That I believe is thanks to parents, schools, media and the kids’ own curiosity.

Recently I asked the users how to spread good mood. I got lots and lots of comments. One of my favourite answers shows that the same rules apply both online and offline: “I can say nice and happy things to others. Today I noticed that a boy in our class was really good in handball but he wasn’t taking part in our game. We started to encourage him and that way got him to join the game.”

Kids are good at taking care of each other! Sometimes they need a little help, and that’s when I step in.

Jack_forblog2
About the author:

Jack, Momio

Jack is one of the three brand characters on Momio. Together with the other two – Emily and Lucas – he welcomes all the new users so they are among good friends from the beginning.

Jack is the police officer of Momio. His special task is to make sure that Momio is a fun and safe place for everyone. He does that together with moderators who on Momio are called Jack’s helpers.

  • polyna

    January 6, 2018 at 21:22

    Hej!
    Någon har hackat min dotters konto, va kan vi göra?

    • Momio

      January 8, 2018 at 09:50

      Hej,
      Vad tråkigt att detta hänt ditt barn. Vi har under helgen nollställt lösenordet till kontot, så att ingen har tillgång till det. Vi vill be dig kontakta vår support på sverige@momio.me, så ska vi hjälpa dig!

      Varma hälsningar,
      Momio-teamet

  • Lypsy

    January 18, 2018 at 09:19

    Hi! Is the Finnish Momio needing new moderators?

    • Momio

      January 18, 2018 at 11:03

      Hello! Jack is not looking for new helpers right now. When he is, he makes a post about it on Momio.

  • viktorstolpe

    February 5, 2018 at 12:40

    ni har låst ut mig i 3 dagar även fast jag inte har gjort nåt

    • Momio

      February 5, 2018 at 14:35

      Hej! Vi ger bara time-outs till användare som brytit mot Momios regler. När din time-out är slut kan du läsa anledningen till den i chattmeddelandet från Jack.

  • Melissa

    February 5, 2018 at 18:16

    hej jeg en tænkepause uden grund og nu er min momio bruger slettet. Og jeg vil rigtig gerne have den tilbage og jeg har ikke gjordt noget
    please giv mig den tilbage!

    • Momio

      February 7, 2018 at 15:24

      Hej med dig. Vær venlig at skrive til vores kunde-service på danmark@momio.me. Der vil vi hjælpe dig.

      Venligst
      Momio-Teamet

  • viktorstolpe

    February 8, 2018 at 18:06

    ni har låst min aparat till momio ge snälla tillbaka dem kontona för jag har ju inte gjort nåt

    • Momio

      February 9, 2018 at 09:03

      Hej! Vi ger aldrig bestraffningar utan anledning, och vi kikar igenom varje fall noga innan vi ger en bestraffning. Om du är osäker på varför detta inträffat kan du kontakta vår support på sverige@momio.me.

  • Sofia

    February 10, 2018 at 18:02

    Hej mitt momio är spärrat och vad ska jag göra för att kunna spela igen eller hur lång tid tar det att få spela igen.????

    • Momio

      February 12, 2018 at 10:12

      Hej! Skriv till vår kundservice på sverige@momio.me, så hjälper vi dig! Tack på förhand!

      Varma hälsningar,
      Momio-teamet

  • Lolilla

    February 19, 2018 at 18:01

    Hei Keisha brukeren har blitt hacket kan du hjelp meg å få brukeren tilbake ??

    • Momio

      February 20, 2018 at 10:16

      Hei! Vennligst skriv til vår kundeservice på norge@momio.me så vil vi hjelpe deg.

      Vennlig hilsen
      Momio-Teamet

  • Lolilla

    February 19, 2018 at 18:03

    Hei kan du hjelpe meg jeg har blitt hacket

    • Momio

      February 20, 2018 at 10:17

      Hei! Vennligst skriv til vår kundeservice på norge@momio.me så vil vi hjelpe deg.

      Vennlig hilsen
      Momio-Teamet